Affected by the worldwide outbreak of the coronavirus, the delivery time may delay due to reduced international flights. Thank you for your support and understanding.

SHIPPING TIME & SHIPPING FEE

TRACK ORDER

• You will receive an order confirmation email that will include your order number.
• You can track your package directly on the TRACK ORDER STATUS option with your email address and order number.

• Besides, our system will send you an email when your orders ship out but the email might be identified as spam. Please note.

PROCESSING TIME

• Processing time (preparing for shipping): 1-5 business days.The processing time required for reading glasses may require an additional 5 -10 business days.
• Packages: please expect multiple packages when ordering multiple products, as items might come from different warehouses.

NOTICE

• Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
• If the goods you purchased have been inspected by the local customs, please cooperate with the customs to pay customs duties. 
• Delivery delay due to selling season & bad weather conditions, etc.
• All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency. 

CHANGE & CANCEL

• Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel order, change address information, add/delete/change item(s). All such requests made within the 24 hours time items will be fulfilled in a timely manner. Muhoooptical will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.
• Please include your order number or the associated email address in the email subject so we can promptly take care of your request. Send your request to service@muhoooptical.com